Have a question? 

Get your answers from our Frequently Asked Questions! If you still require support, email us at hello@thereformersociety.com.sg

STUDIO POLICIES

    • Class bookings open daily at 9:00 PM, 8 days in advance.

    • For example: On 1 May (Mon) at 9:00 PM, you can start booking classes scheduled for 8 May (Mon).

    • For membership bookings, a maximum of 2 classes per day is allowed.

    • Bookings must be made via The Reformer Society SG app or our official website.

    • We do not accept bookings through phone calls, emails, or other channels.

  • You may cancel your class booking up to 12 hours before the class start time without penalty. This applies even if you were automatically added from the waitlist.

    For example:

    If you booked a class at 7:00 PM on Tuesday, you must cancel by 7:00 AM on the same day to avoid charges.

    If you cancel within 12 hours of the class (late cancel) or fail to attend (no-show)*, the following will apply:

    Class Pack / Single Class:

    • Late Cancel: 1 class credit will be deducted + $5 fee

    • No-Show: 1 class credit will be deducted + $10 fee

    Membership:

    • Late Cancel: $5 fee

    • No-Show: $10 fee

    *Fail to attend (no show) means that you are not in the class when the class starts, this applies even if you are late for class but showed up at the studio.

    Please cancel your classes within the allowed cancellation window. If you are unable to attend due to a valid medical reason or emergency, you may email us at hello@thereformersociety.com.sg for further assistance.

  • Arrive Early

    Please arrive 10 minutes before your class starts. If you arrive earlier, you may need to wait outside as the doors open exactly 10 minutes prior to class time.

    If you are a first-timer, please inform the instructor so they can assist you better.

    There is no grace period, latecomers will not be allowed into class.

    Releasing of Spots

    We will release any spots that have not been checked in 2 minutes before class starts. These spots will be offered to members on the physical waitlist, walk-ins, or members looking to change their spots.

    If your spot is released before you check in at the studio, you will be offered other spots that have not been checked in. If the class is full, you will be marked as a No-Show, and 1 class credit will be deducted plus a $10 no-show penalty.

    Late Arrival

    Once the doors are closed and the class has started, the studio will be locked. You will not be allowed to enter the class or studio after the class has started, even if you have checked in earlier and stepped out. This policy is to avoid disruptions during class.

    Please keep track of time and stay close to the studio entrance to avoid being locked out.

    After Class

    Please wipe down and reset your reformer after class. We kindly ask you to leave the studio within 10 minutes after class ends to allow the instructor to prepare for the next session.

  • The minimum age to attend classes is 16 years old.

    Participants aged 16 to 17 must submit a signed parental consent form prior to attending any class.

THE STUDIO

  • What to Wear

    We recommend wearing form-fitting leggings or shorts and a light, breathable top for comfort and ease of movement.

    Grip socks are mandatory for safety reasons during all classes. If you don’t have your own, you can purchase them at the studio starting from $10.00.

    What to Bring

    Don’t forget your water bottle to stay hydrated throughout the session! Bottled water is also sold at the counter if needed. You may also bring a gym towel if you prefer.

  • Changing Room, lockers, water dispenser and face towels for the class are provided for your convenience.

    Please note that there are no showers or toilet facilities within the studio itself. You may use the public toilets located in the shopping mall. Do note that there are no shower facilities in the mall.

    Bottled water and grip socks are available for purchase at the studio. Please remember to bring your own grip socks, as they are required for all classes.

THE WORKOUT

  • We offer three different class types, each programmed and designed to align with Pilates principles, such as breath work, body placement and alignment. Classes are crafted to keep you moving and energised, giving you the ultimate burn that strengthens & tones your body.

    1. Full Body - Achieve muscle definition and overall body strength through a dynamic blend of resistance, controlled movements and high reps.

    2. Upper Body & Core - Build upper body & core strength, and sculpt your biceps, triceps, abs & obliques. Maximise your core stability and upper-body endurance & control.

    3. Butt & Burn - Sculpt, shape and define your curves - from your butt to your thighs, build stronger legs as you feel the burn through controlled resistance exercises.

  • We don’t offer a specific “beginners” class, but all our classes are designed to be accessible for all levels—even if it’s your first time doing Pilates. Our instructors are trained to offer modifications, guidance, and hands-on support, so you can move confidently and progress at your own pace.

    Whether you're completely new or returning to movement, you'll be in good hands. Just let your instructor know you're new, and they’ll make sure you feel supported throughout the class.

  • We don’t offer a separate foundations classes, but all our classes are beginner-friendly.

    Each class is 55 minutes long, with the first 5 minutes dedicated to an introduction—your instructor will walk you through the basics, reformer setup, and everything you need to know before the 50-minute workout begins.

    If you're new to Pilates or using the reformer, just let your instructor know—they’re here to support and guide you throughout the class.